Westcoast Sharkteeth Shipping Policy

At Westcoast Sharkteeth (WCST), we are committed to making your shopping experience seamless. Please review our shipping policy below for details on processing times, shipping options, and delivery expectations.

1. Processing Time

• All orders are typically processed within 2–3 business days (Monday–Friday, excluding holidays).

• Once your order is shipped, you will receive a confirmation email with tracking information.

• Custom Orders or Limited Drops: If you’ve purchased a product during a limited drop or custom release, processing times may extend up to 5 business days due to the exclusivity of these items.

2. Shipping Options and Costs
a. Domestic Shipping (United States):

• Free Shipping: All domestic orders qualify for free shipping.

• Delivery timeframe: 3–7 business days.

b. International Shipping:

• Shipping costs are calculated at checkout based on your location.

• Delivery timeframe: 7–21 business days, depending on your country.

• Customers are responsible for any customs duties, taxes, or fees required by their country.

3. Delivery Timeframes
Delivery times depend on your location and shipping method. The estimates below are provided by our carriers and are subject to change based on external factors (e.g., weather, customs delays).

• United States: 3–7 business days.

• International: 7–21 business days.

• Remote areas or holidays may result in longer delivery times.

4. Tracking Your Order
Once your order has shipped, you’ll receive an email with a tracking number to monitor its progress.

• If you do not receive a tracking email within 5 business days of placing your order, please contact us at westcoastsharkteeth@gmail.com.
   

5. Lost, Stolen, or Damaged Packages
We strive to ensure every order arrives in perfect condition, but occasionally issues may arise.

• Lost Packages:

  • If your package does not arrive within the expected delivery timeframe, please contact us. We will work with the carrier to locate your package.

  • For orders marked as “delivered” by the carrier but not received, we recommend checking with neighbors, your local post office, or the carrier. Unfortunately, WCST cannot refund or replace orders that are marked as delivered.

• Damaged Packages:

  • If your order arrives damaged, please email us at westcoastsharkteeth@gmail.com within 3 days of delivery with your order number and photos of the damage. We’ll review your case and work with you to resolve the issue promptly.
     

6. Shipping Restrictions

• We currently do not ship to PO boxes or APO/FPO addresses.

• Certain regions may experience longer delivery times due to customs processing or limited carrier availability.
   

7. Changes to Your Shipping Address

• If you need to change your shipping address after placing an order, please contact us immediately at westcoastsharkteeth@gmail.com.

• Address changes cannot be guaranteed if the order has already been processed or shipped.
   

8. Customs, Duties, and Taxes (International Orders)

• International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

• Customs policies vary widely, and we recommend contacting your local customs office for more information.

• Delays caused by customs are beyond WCST’s control.
   

9. Pre-Orders and Limited Drops

• Items purchased during limited drops or pre-order events may have extended processing and delivery times.

• Specific timelines for these products will be communicated during the drop or pre-order period.
   

10. Contact Us
If you have any questions or concerns regarding shipping, please contact us at:
Email: westcoastsharkteeth@gmail.com
We’re here to help and ensure your order arrives smoothly.

Last Updated: [1/23/25]